AI for customer service
AI for customer service means software that answers your phone, chat and email for you, such as AI receptionists, answering services, voice agents and support tools.
How can AI be used in customer service?
Start with the job that takes the most time each week: answering calls, answering services, voice agents and customer support. For answering calls, for example, NonaCall states the lowest monthly starting price, $19. Each list compares the tools on the facts their vendors state, with the date each fact was checked.
How much does AI for customer service cost?
The lowest stated monthly starting price in each job: answering calls $19 (NonaCall); answering services $19 (Ambs Call Center AI Receptionist); voice agents $6 (ElevenAgents); customer support $21 (Chatling). 34 of the 67 tools state a free plan or a free trial. Some vendors publish no price and sell through a demo or sales call; the lists say which.
Are there AI agents for customer service?
Yes: Zoom Virtual Agent Receptionist, Goodcall, Ringly.io and 37 others work as AI agents, by name or by what they do. For chat and email, AI agents for customer service compares them on price. AI agents for small business explains what an AI agent is and what to check.
What should you check before you buy?
- Whether the price you see includes the AI. Many AI features come with a higher plan or as an add-on; the tool pages name the plan.
- How usage is billed: per user, per minute, per call or per resolution adds up differently from a flat monthly price.
- What the vendor says about security and compliance, in its own words, and whether that covers this product.
- Which tools it connects to, so it fits the systems you already use.
- Who answers when the AI can't: a transfer to you, to the vendor's staff, or a message.
Which AI tools do the jobs in customer service?
Answering calls
22 tools compared, 18 with a published price. First in the list:
- NonaCall: From $19 per month
- Upfirst: From $20 per month, billed annually
- Zoom Virtual Agent Receptionist: From $25 per month, billed annually
Answering services
9 tools compared, 7 with a published price. First in the list:
- Ambs Call Center AI Receptionist: From $19 per month
- Moneypenny: From $69 per month
- Go Answer AI Receptionist: From $95 per month
Voice agents
20 tools compared, 14 with a published price. First in the list:
- ElevenAgents: From $6 per month
- Dapta: From $99 per month
- Aircall's AI Voice Agents: From $100 per month
Customer support
20 tools compared, 15 with a published price. First in the list:
- Chatling: From $21 per month, billed annually
- Chatbase: From $32 per month, billed annually
- Lyro AI Agent: From $32.50 per month
What else is there for customer service?
- AI agents for customer service: 19 tools that work as AI agents
What else do people ask?
How can generative AI be used in customer service?
It answers common questions in chat, email or on the phone, drafts replies for your team, summarizes conversations and books appointments. It works best on repeat questions with clear answers; complaints and unusual cases still need a person.