Zoom Virtual Agent pricing and alternatives
Zoom doesn't publish a price for Zoom Virtual Agent: you ask its sales team. Zoom doesn't state a free plan or trial.
What does Zoom Virtual Agent do?
Zoom Virtual Agent is an AI agent that resolves customer requests over phone and messaging. As a receptionist it greets callers, routes them to the right team, takes messages, answers questions and books appointments. It connects to a CRM and knowledge base and hands off to Zoom Contact Center and Zoom Phone.
What else should you know about Zoom Virtual Agent?
Zoom doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | Contact sales | Oct 17, 2026 |
Who is Zoom Virtual Agent for, and what's the catch?
If your support team already works in Zoom Contact Center or Zoom Phone, Zoom Virtual Agent keeps handoffs inside the same system, and Zoom says it can resolve multi-faceted requests without human intervention.
The catch: Zoom doesn't publish a price, and no free trial is stated. Freddy AI Agent in Freshdesk is included on the Growth plan at $19 per agent a month, billed annually, with a 14-day free trial.
What are the alternatives to Zoom Virtual Agent?
Other AI customer service software to compare with Zoom Virtual Agent are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |