Botpress pricing and alternatives
Paid plans for Botpress start at $150 per month, billed annually (Plus plan). There's a free plan and a free trial; Botpress doesn't say how long the trial lasts.
What does Botpress do?
Botpress is a platform for building AI agents that handle customer support tickets. Its agents answer from a knowledge base across webchat, email and WhatsApp, sort tickets by category and assign them, and can issue refunds and check order or account details. They hand off to a person when not confident, and it connects to Zendesk or Intercom.
What else should you know about Botpress?
Botpress is priced at a flat fee and by usage. Botpress cites GDPR and SOC 2 Type II and mentions HIPAA.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $150 per month, billed annually (Plus plan). | Oct 17, 2026 |
| Pricing model | Flat fee, Usage-based | Oct 17, 2026 |
| Free plan | Yes | Oct 17, 2026 |
| Free trial | Yes | Oct 17, 2026 |
| Compliance the vendor states | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |
Who is Botpress for, and what's the catch?
If your support already runs in Zendesk or Intercom, Botpress connects by OAuth with no migration. The free plan covers 100 conversations and 3 seats, enough to test it before you pay.
The catch: Plus is $150 a month billed annually for 250 conversations a month, and extra conversations cost $65 per pack of 100. Chatbase costs less than Plus: Hobby is $32 a month, billed yearly, with a 7-day free trial.
What are the alternatives to Botpress?
Other AI customer service software to compare with Botpress are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| eesel AIeesel · Vendor site | From $299 per month | Free trial | Signs a HIPAA BAA | Oct 17, 2026 |