Zendesk AI agents pricing and alternatives
Zendesk AI agents starts at $19 per agent per month, billed annually (Support Team plan). There's a 14-day free trial.
What does Zendesk AI agents do?
Zendesk AI agents resolve customer requests across email and other channels in Zendesk. They take action in business systems, escalate to a live agent when needed and support 80+ languages. They are included in every Suite and Support plan.
What else should you know about Zendesk AI agents?
Zendesk AI agents is priced per seat and by usage. Zendesk doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $19 per agent per month, billed annually (Support Team plan). | Oct 17, 2026 |
| Pricing model | Per seat, Usage-based | Oct 17, 2026 |
| Free trial | Yes, 14 days | Oct 17, 2026 |
Who is Zendesk AI agents for, and what's the catch?
Suits a team that has outgrown a shared inbox and needs a proper help desk with AI built in. Support Team is $19 per agent a month paid yearly, with a 14-day free trial.
The catch: AI is billed per automated resolution on top of the seat price, so the cost rises with volume. Chatbase's Hobby plan is $32 a month, billed yearly.
What are the alternatives to Zendesk AI agents?
Other AI customer service software to compare with Zendesk AI agents are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |