Salesforce Agentforce for Service pricing and alternatives
Agentforce for Service starts at $550 per user per month, billed annually (Max plan). Salesforce doesn't state a free plan or trial.
What does Agentforce for Service do?
Agentforce for Service adds autonomous AI agents to Salesforce's service platform. They resolve customer questions around the clock, give human reps context and next steps, and connect to a knowledge base to answer across text and voice. It comes in the Max edition at $550 per user per month billed annually.
What else should you know about Agentforce for Service?
Agentforce for Service is priced per seat. Salesforce doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $550 per user per month, billed annually (Max plan). | Oct 17, 2026 |
| Pricing model | Per seat | Oct 17, 2026 |
Who is Agentforce for Service for, and what's the catch?
If your service team already works in Salesforce, this keeps AI agents, CRM and data on one platform, with every Service agent template included in Max.
The catch: $550 per user a month, billed annually, with no free trial stated, puts it out of reach for most small teams. Zendesk AI agents start on the Support Team plan at $19 per agent a month, paid yearly.
What are the alternatives to Agentforce for Service?
Other AI customer service software to compare with Agentforce for Service are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |