Text AI Agent pricing and alternatives
Text AI Agent starts at $19 per user per month, billed annually (Essential plan). There's a 14-day free trial.
What does Text AI Agent do?
Text AI Agent answers customer questions inside Text, live chat software from the LiveChat team. It answers from the business's own pages, help articles and files. It can collect customer details or create tickets, and it transfers the chat with its history to the team when a person is needed.
What else should you know about Text AI Agent?
Text AI Agent is priced per seat. Text cites SOC 2 Type II and GDPR.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $19 per user per month, billed annually (Essential plan). | Oct 17, 2026 |
| Pricing model | Per seat | Oct 17, 2026 |
| Free trial | Yes, 14 days | Oct 17, 2026 |
| Compliance the vendor states | SOC 2 Type II, GDPR | Oct 17, 2026 |
Who is Text AI Agent for, and what's the catch?
If you want AI on your website chat without a separate bill for it, the AI Agent comes included in Essential at $19 per user a month, billed annually. The 14-day trial needs no credit card.
The catch: the price is per user, so it rises with each person on chat, and no free plan is stated. Help Scout AI has a free plan for 5 users, with AI Answers sold at $0.75 per resolution.
What are the alternatives to Text AI Agent?
Other AI customer service software to compare with Text AI Agent are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |