Klaviyo Customer Agent pricing and alternatives
Klaviyo publishes prices, but doesn't say which plan includes the AI features of Customer Agent. Klaviyo doesn't state a free plan or trial.
What does Customer Agent do?
Customer Agent is an AI service agent built on the Klaviyo CRM, with pre-built retail skills. It answers common questions such as order status, recommends products, and can process returns, edit orders, check loyalty points and apply promotions. It works across email, SMS, chat and WhatsApp, with escalation to the team when set up.
What else should you know about Customer Agent?
Klaviyo doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | Prices published, but not the plan with the AI | Oct 17, 2026 |
Who is Customer Agent for, and what's the catch?
If your store already runs on the Klaviyo CRM, this keeps customer service in the same place, and 50 free conversations let you see how it handles real questions.
The catch: it is built on the Klaviyo CRM, and cost scales with volume: the pricing calculator's default is USD 700 for 1,000 AI resolutions a month. eDesk's Essential plan is $39 per agent a month, billed annually, plus $0.99 per AI Agent outcome, with a 14-day free trial.
What are the alternatives to Customer Agent?
Other AI customer service software to compare with Customer Agent are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |