Front AI pricing and alternatives
Front AI starts at $25 per seat per month, billed annually (Starter plan), plus the Autopilot add-on at $0.05 per conversation. There's a 14-day free trial.
What does Front AI do?
Front AI adds AI agents and assistants to the Front customer service platform. Autopilot is an AI agent that replies to customer inquiries across email, chat and Slack, from $0.05 per conversation. Copilot drafts replies, surfaces account signals and plans next steps for human agents at $20 per seat per month.
What else should you know about Front AI?
Front AI is priced by usage and per seat. Front cites SOC 2 Type II.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $25 per seat per month, billed annually (Starter plan), plus the Autopilot add-on at $0.05 per conversation. | Oct 17, 2026 |
| Pricing model | Usage-based, Per seat | Oct 17, 2026 |
| Free trial | Yes, 14 days | Oct 17, 2026 |
| Compliance the vendor states | SOC 2 Type II | Oct 17, 2026 |
Who is Front AI for, and what's the catch?
If your team answers customers by email, chat or Slack and wants to try AI on real conversations first, Front offers a 14-day free trial with all Professional plan features. Front also says it operates in compliance with SOC 2 Type II.
The catch: the pieces are priced separately. Starter is $25 per seat a month billed annually, then Autopilot is extra per conversation and Copilot per seat. Help Scout AI has a Free plan for 5 users.
What are the alternatives to Front AI?
Other AI customer service software to compare with Front AI are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |