Freshworks Freddy AI Agent pricing and alternatives
Freddy AI Agent starts at $19 per agent per month, billed annually (Growth plan). There's a 14-day free trial.
What does Freddy AI Agent do?
Freddy AI Agent is the AI agent in the Freshdesk help desk that answers customer queries. It replies in natural language without agent involvement. It comes on the Growth, Pro and Enterprise plans with the first 500 sessions, then in session packs. A separate Freddy AI Copilot add-on is listed at $29 per agent a month.
What else should you know about Freddy AI Agent?
Freddy AI Agent is priced per seat and by usage. Freshworks doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $19 per agent per month, billed annually (Growth plan). | Oct 17, 2026 |
| Pricing model | Per seat, Usage-based | Oct 17, 2026 |
| Free trial | Yes, 14 days | Oct 17, 2026 |
Who is Freddy AI Agent for, and what's the catch?
Suits a small team picking a help desk on a tight budget: Growth is $19 per agent a month, billed annually, and sign-up gives 14 days on the Enterprise plan.
The catch: extra AI Agent sessions cost $49 per 100 after the first 500, and Copilot is $29 per agent a month on top. LiveChat's Text AI Agent starts at $19 per user a month on Essential, billed annually, with a 14-day free trial.
What are the alternatives to Freddy AI Agent?
Other AI customer service software to compare with Freddy AI Agent are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |