eesel AI pricing and alternatives
eesel AI starts at $299 per month, billed monthly (Teammate plan). There's a free trial; eesel doesn't say how long the trial lasts.
What does eesel AI do?
eesel AI is a customer service agent that learns from a team's past tickets and help docs. It drafts replies, triages tickets and flags escalations for review. It works inside existing Zendesk workflows and can run simulations on past tickets before going live.
What else should you know about eesel AI?
eesel AI is priced by usage. eesel says it signs a HIPAA BAA.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $299 per month, billed monthly (Teammate plan). | Oct 17, 2026 |
| Pricing model | Usage-based | Oct 17, 2026 |
| Free trial | Yes | Oct 17, 2026 |
| Compliance the vendor states | Signs a HIPAA BAA | Oct 17, 2026 |
Who is eesel AI for, and what's the catch?
Suits a support team that wants to see how the agent handles real past tickets before switching it on. There is no per-seat or platform fee, and the free trial gives 100 credits with no card.
The catch: after the trial, Teammate starts at $299 a month for 500 credits, one per ticket, which is a lot for a small team. Freshdesk's Freddy AI Agent starts on Growth at $19 per agent a month, billed annually.
What are the alternatives to eesel AI?
Other AI customer service software to compare with eesel AI are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |