eDesk pricing and alternatives
eDesk starts at $39 per agent per month, billed annually (Essential plan), plus the AI Agent add-on at $0.99 per outcome. There's a 14-day free trial.
What does eDesk do?
eDesk is a help desk for ecommerce sellers that gathers customer messages into one mailbox. It brings in orders as well as messages from every ecommerce platform you sell on. Its AI Agent replies to customers or takes actions such as handling returns and cancellations, charged $0.99 per outcome on top of a per-agent plan.
What else should you know about eDesk?
eDesk is priced per seat and by usage. eDesk doesn't state any security or compliance standard.
| Fact | As stated | Checked |
|---|---|---|
| Price | From $39 per agent per month, billed annually (Essential plan), plus the AI Agent add-on at $0.99 per outcome. | Oct 17, 2026 |
| Pricing model | Per seat, Usage-based | Oct 17, 2026 |
| Free trial | Yes, 14 days | Oct 17, 2026 |
Who is eDesk for, and what's the catch?
If you sell on several ecommerce platforms and answer the same order questions every day, eDesk keeps that work in one place. The 14-day full-feature trial needs no credit card.
The catch: two charges add up, Essential at $39 per agent a month billed annually plus $0.99 for each AI Agent outcome, so a busy month costs more. Text AI Agent from the LiveChat team includes its AI agent at $19 per user a month, billed annually.
What are the alternatives to eDesk?
Other AI customer service software to compare with eDesk are Chatling (from $21 per month, billed annually), Chatbase (from $32 per month, billed annually) and Lyro AI Agent (from $32.50 per month).
| Tool | Price as stated | Free plan or trial | Compliance it states | Checked |
|---|---|---|---|---|
| ChatlingChatling · Vendor site | From $21 per month, billed annually | Free plan | GDPR | Oct 17, 2026 |
| ChatbaseChatbase · Vendor site | From $32 per month, billed annually | Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| Lyro AI AgentTidio · Vendor site | From $32.50 per month | Free plan, Free trial (7 days) | SOC 2 Type II, GDPR, Mentions HIPAA | Oct 17, 2026 |
| HugoCrisp · Vendor site | From $45 per month | Free trial (14 days) | Not stated | Oct 17, 2026 |
| BotpressBotpress · Vendor site | From $150 per month, billed annually | Free plan, Free trial | GDPR, Mentions HIPAA, SOC 2 Type II | Oct 17, 2026 |